FAQ

HELP



Customer Service

1. Who do I contact if I have a question about my subscription?
2. Where can I find my Subscription number?
3. How do I change the delivery address of my subscription?
4. I am missing a copy of the magazine, how do I claim?
5. How to order a Back Issue?
6. Can I access my online subscription from more than one computer?
7. I’ve forgotten my password or username. What can I do?

Subscription
8. What is included in my subscription?
9. How can I pay for my subscription?
10. What shall appear on my credit card statement for my subscription?
11. When will my subscription start and finish?
12. How do I confirm my expiry date?
13. Will I be reminded before my subscription expires?

Security
14. Is your online payment facility secure?
15. Will my credit card information be stored by you?

Free Trials
16. How do I apply for a free trial?
Can I have more than one free trial?

Cancellations and Refunds
17. How do I cancel my subscription?

Privacy
18. What terms and conditions apply to my use of the service?

19. What precautions are taken to secure my privacy?

Email news alerts
20. How do I subscribe to the e-mail newsletter?
21. How do I unsubscribe from the e-mail newsletter?
22. Why have I stopped receiving the e-mail newsletter?

Editorial
23. Who should I contact if I have a question about the content?
24. How can I make this publication my homepage?


Customer Service

1. Who do I contact if I have a question about my subscription?
If you have any questions regarding your subscription please contact us using the details below:

Customer Services
Euromoney Institutional Investor plc
PO Box 18083
London
EC4V 5JS
United Kingdom
Customerservices@euromoneyplc.com
Telephone: +44(0)207 779 8610
Fax +44(0)207 779 8602

Please be sure to include your name and subscription number and magazine title to allow us to quickly retrieve your subscription details.

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2. Where can I find my Subscription number?
Your subscription number appears on the address label of your print copy. It can also be found on your invoice and receipt, it will start with MRH.


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3. How do I change the delivery address of my subscription?
We require all address changes, including individual names and email address to be submitted in writing. This can be via email, fax or by post:

Customer Services
Euromoney Institutional Investor plc
PO Box 18083
London
EC4V 5JS
United Kingdom
Customerservices@euromoneyplc.com
Telephone: +44(0)207 779 8610
Fax +44(0)207 779 8602


Please state the old address and the new address and most importantly the subscription number to allow us to retrieve and change your details.

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4. I am missing a copy of the magazine, how do I claim?
Please note, our period to claim a missing issue is within the last 3 cover dates, this is to ensure we have the issues in stock and also so we can look into the distribution. Please contact Customer Services, stating the subscription number, magazine and the cover date of the issue you are missing and we will investigate.

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5. How to order a Back Issue?
All articles are available on the archive section online, if you wish to purchase a past issue of the magazine, please email the Hotline or call +44(0)2077798999 with the date of the issue you require.

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6. Can I access my online subscription from more than one computer?

Your account allows you to log in from any computer, but access is limited to one use at a time.

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7. I’ve forgotten my password or username. What can I do?
Please contact Customer Services, quoting your subscription number and the full name of the subscriber. For your security the login details will only be sent to the registered email address.

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Subscription

8. What is included in my subscription?
A subscription to Reactions allows you unlimited access to the www.reactionsnet.com website for the duration of your subscription. It provides full access to our fully searchable archive of articles dating back to 1990. You will also be able to set up alerts tailored to the sectors and regions that interest you.

9. How can I pay for my subscription?
You may pay for your subscription online by credit card (Visa, Mastercard, American Express) or by requesting an invoice be sent to your company. The invoice will state payment options, including details of cheque and bank transfers

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10. What shall appear on my credit card statement for my subscription?
If payment is taken online your statement will have the reference – "EUROMONEY ONLINE TRAN LONDON". Otherwise it will show - “Euromoney Inst.Investor PLC London UK”. For payments made to an Agency please contact the Agency directly.

 

11. When will my subscription start and finish?
This information can be found on your receipt. Alternatively please contact Customer Services

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12. How do I confirm my expiry date?
This can be found on your receipt, which will state the period of your subscription. You will have received a written receipt by post after your payment has been processed. Alternatively, please contact Customer Services quoting your subscription number and the full name of the subscriber and we will be able to confirm this

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13. Will I be reminded before my subscription expires?
You will be reminded with emails and by post when your account is due for renewal.

 

Security

14. Is your online payment facility secure?
Our credit card payments are handled by our payment payments. Datacash, who use state-of-the-art security tools and techniques to ensure that your online payment is completely secure. When you enter your credit or debit card details, a secure link is set up between your browser and Datacash. If you would like more information, please visit www.datacash.com

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15. Will my credit card information be stored by you?
We do not store your full credit card information, the last 4 digits are retained temporarily as a reference only.



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Free Trials

16. How do I apply for a free trial?
Please click here and follow the instructions.

Can I have more than one free trial?
You are entitled to one free trial per publication.

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Cancellations and Refunds

17. How do I cancel my subscription?
We require all cancellations to be submitted in writing. This can be via email, fax or by post. please contact Customer Services
Please state the subscription number and name and address of subscriber. It would really help us to improve the quality of the magazine if you could tell us why you are cancelling. Any remaining monies on the subscription will be refunded back to the payee.

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Privacy

18. What terms and conditions apply to my use of the service?
Please click here to view our terms and conditions


19. What precautions are taken to secure my privacy?
Euromoney Institutional Investor plc is committed to your privacy. Please see website for our privacy policy.

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Email news alerts

20. How do I subscribe to an e-mail alert?
Please click here.

 

21. How do I unsubscribe from an e-mail alert?
To unsubscribe from any newsletter please select the unsubscribe option at the bottom of each email you receive and follow the instructions. Alternatively Login and go to My Account and untick the checkbox.

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22. Why have I stopped receiving the e-mail alert?
Some newsletters are stopped by company firewalls and spam filters, please check with your IT Department about allowing the newsletter through.
If this is not the case, please contact Customer Services , and we can look into this matter and check when the last newsletter was sent out. We can double check your email address is on the newsletter distribution list

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Editorial

23. Who should I contact if I have a question about the content?
We welcome comments from our users/readers - please contact us at customerservices@euromoneyplc.com

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24. How can I make this publication my homepage?
Here's what to do:
Internet Explorer 5+
Netscape Navigator 4+
Internet Explorer 4+
Opera 3+
Internet Explorer 3+
Netscape Navigator 2+
Internet Explorer for Windows 3.1
Netscape Navigator for Mac
Internet Explorer for Mac
AOL Web Browser

Microsoft Internet Explorer 5 +
Go to our URL www.reactionsnet.com
Click on "Tools" (Internet Explorer 5.x) on the menu bar.
Click on "Internet Options".
Select the "General" tab.
Click the "Use Current" button under "Home Page" and then click "Apply".

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Netscape Communicator 4.x
Click "Edit" on the menu bar at the top of the window.
Select "Preferences..." from the bottom of the pull-down menu.
Select "Navigator" from the left hand panel.
Click on the circle next to "Home Page" in the top right box.
In the "Home Page" box, type our URL - www.reactionsnet.com in the text entry box.
Click OK.

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AOL Web Browser
Add Starting Page as your start page by clicking "Preferences"
Change the Home Page location to our URL - www.reactionsnet.com

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Internet Explorer 4+
On the main menu click on View then select Internet Options
Select Homepage from the category list
Type our URL -www.reactionsnet.com in the text entry box



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Opera 3+

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Internet Explorer 3+

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Netscape Navigator 2+

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Internet Explorer for Windows 3.1

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Netscape Navigator for Mac

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Internet Explorer for Mac

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